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Switch from Unified Interface to legacy webclient  1. Click on setting icon. 2. Click on Advanced Security. 3. Navigate to Security -> Administration -> System Settings 4. Navigate general tab -> Use the new unified interface only section 5. Enable only the Unified interface = NO & click on OK Switch from legacy webclient to Unified Interface 1. Navigate to Settings -> Administration -> System Settings 2. Navigate general tab -> Use the new unified interface only section 3. Enable only the Unified interface = YES & click on OK

User Management in Online instance Enable users To enable a user, assign a license to the user and add a user to the security group that is associated with an instance of Customer Engagement apps.  If a disabled user needs to be enabled, a new invitation must be sent for the user to access the system. Disable users To disable a user,  Remove a license from the user or  Remove the user from the security group that is associated with an instance of Customer Engagement apps.  Note Removing a user from the security group doesn’t remove the user’s license.  If the same license needs to be available to another user,  the license must first be removed from the disabled user. Important Removing all security roles from the user prevents the user from signing into and accessing Customer Engagement apps. However, it doesn’t remove the license from the user and the user remains in the list of the enabled users in Customer Engagement...

User Management Assign a security role to a user Security Roles Security roles control a user’s access to data through a set of access levels and permissions.  The combination of access levels and permissions that are included in a specific security role sets limits on the user’s view of data and on the user’s interactions with that data. Default Security Roles  Dynamics 365 for Customer Engagement apps provides a default set of security roles. If required, we can create new security roles by editing one of the default security roles and then saving it under a new name. Multiple Security Roles  A user can be assign more than one security role. The effect of multiple security roles is cumulative, which means that the user has the permissions associated with all security roles assigned to the user. BU Specific Security Roles Security roles are associated with business units. Only those security roles that are associated with the business un...

User Management Microsoft 365 admin center is used to create user accounts for every user who needs access to Customer Engagement apps.  The user account registers the user with Microsoft Online Services environment.  In addition to registration with the online service, the user account must be assigned a license in order for the user to have access to the service.  Microsoft 365 admin center can be accessed only by those users who have the roles of  either "User Management Administrator" or "Global Administrator". CRM Notification while adding a new user Create a user account & Assign license to the user account The system generates a user ID and temporary password for the newly created user account in the Microsoft 365 admin center. Although the password is temporary, it is advised that we should copy the information to send to the user through a more secure channel, such as from an email service that can digitally encrypt the contents....